Description

This foundational course equips aspiring retail managers with essential leadership skills tailored for dynamic store environments. Participants will explore leadership styles, decision-making frameworks, and strategies for motivating diverse frontline teams. The curriculum includes case studies on successful retailer transformations and leadership interviews with industry veterans. Clients learn situational leadership techniques to adapt their approach based on team capabilities and customer traffic patterns. Conflict resolution methods guide managers through common retail disputes between staff or with customers. The module covers goal-setting practices for sales targets, staff development plans, and performance reviews. Interactive role-playing exercises simulate real-world scenarios, such as dealing with upset customers or underperforming sales associates. Included are downloadable leadership assessment tools and custom action-plan templates. A community forum fosters peer-to-peer coaching and leadership idea exchanges. Ideal for new store managers, assistant managers, and retail supervisors seeking to build team engagement and operational excellence.

Digital course – video lessons, case studies, role-play exercises

4 hours

Leadership styles, motivation techniques, conflict resolution, performance review planning

New store managers, assistant managers, retail supervisors