Description

This course empowers retail leaders to build high‑performing teams and resolve conflicts with confidence. Participants study motivational theories, team‑building exercises, and performance evaluation frameworks. Case scenarios illustrate conflict escalation and de‑escalation techniques tailored for busy retail floors. Downloadable evaluation forms guide managers in conducting fair and constructive performance reviews. Video role‑plays teach conversational scripts for feedback delivery and mediation sessions. Clients learn to identify early signs of team burnout and implement wellness initiatives. Interactive assessments help diagnose team dynamics and communication gaps. Templates provided include action‑plan worksheets and peer recognition programs. Suitable for store managers, HR partners, and regional supervisors aiming to foster cohesive, resilient teams.

Digital seminar – video role‑plays, templates, assessments

4 hours

Team motivation, conflict mediation, performance reviews, wellness programs

Store managers, HR partners, regional supervisors